Running a large e-commerce operation requires thousands of activities to work together—from product information and inventory coordination to customer communication, order processing, reporting, and delivery support. As the volume of transactions and information grows, organizations need more efficient ways to manage routine work while maintaining accuracy and service quality.

On Wednesday, October 22, 2025, Rokomari.com hosted a specialized session titled “Leveraging AI for Operational Efficiency” at Eden Center. The session was facilitated by NetCom Learning Bangladesh for professionals across the organization.

Widely recognized for helping shape online book retail in Bangladesh, Rokomari.com has expanded into a broader e-commerce platform serving customers across different product categories. Its continued investment in workforce development reflects an understanding that sustainable digital growth depends on both technology and the people responsible for using it.

The session explored how artificial intelligence can support everyday operational workflows. Participants considered practical applications for preparing routine communications, summarizing information, organizing internal knowledge, developing initial reports, analyzing appropriately governed business data, and reducing time spent on repetitive administrative activities.

The discussion also examined how AI-assisted tools could contribute to e-commerce operations, including product information management, customer-query categorization, demand analysis, workflow coordination, and service communication. Used within clearly defined processes, these tools can help employees spend more time on decisions and activities that require business judgment, creativity, and direct customer understanding.

Md. Fahmidul Alam, an AI CERTs® Certified Trainer, led the session with examples relevant to a commercial environment. He guided participants through effective prompting techniques and demonstrated how the quality of an AI-generated response depends on clear instructions, suitable context, reliable source information, and careful human review.

A key message from the session was that adopting AI is not simply about introducing more tools. Organizations must first identify the workflow they want to improve, understand its existing limitations, and determine how progress will be measured. Automation creates meaningful value only when it addresses a genuine business requirement.

AI-generated product information, customer responses, reports, and business recommendations must remain subject to professional verification. Incorrect or incomplete outputs can affect customer trust and operational decisions, making human accountability essential throughout the process.

Data protection must also remain central to responsible AI adoption. Customer information, sales records, supplier details, pricing strategies, internal reports, and other confidential business data should only be processed through secure systems approved by the organization.

The engagement demonstrated Rokomari.com’s interest in preparing its professionals for a workplace where human expertise and intelligent tools can complement one another. By building practical AI literacy across teams, the organization can evaluate new opportunities thoughtfully while protecting the quality and trust associated with its services.

We appreciate the Rokomari.com team for hosting the session and engaging actively throughout the discussion. We also recognize Tasmim Hasan Khan as the point of contact, Tahmid Alam and Fariha Afrin Oisy for supporting the engagement, and Hasnat Masum for documenting the event through media coverage.

Here are a few glimpses from the Leveraging AI for Operational Efficiency session at Rokomari.com.